What is the difference between Virgin Hair and Remy Hair?
100% virgin hair is hair that has not been treated with harsh chemicals it is all natural. To prevent tangling, all the hairs are placed with the cuticles in the same direction. This can also be called cuticle hair. Our hair is 100% virgin hair with no mixing to assure long lasting hair.
What does the Natural Black hair color look like?
Natural Black is lighter than#1B in color, and a little darker than#2. Our hair only comes in natural colors that range from natural black to natural brown
Can I color the hair?
Yes, you can color the virgin hair because the cuticle is live, so the hair can be colored and highlighted. To be sure you get the color you want, we suggest that you do a patch test first, and allow your professional stylist to color it for you.
How long can I wear my virgin hair?
IVH virgin hair can be worn 1 year to 2 years with proper maintenance and care. The key to wearing your hair this long is to make sure you take care of the hair by shampooing and conditioning it regularly with our quality Argan oil shampoos and conditioners.
If I order one bundle of hair, exactly how much hair do I get?
Our bundles of hair weigh 98 - 100 grams, the standard weight for one bundle of hair.
How many bundles of hair will I need to do an entire head?
The amount of hair you'll need will depend on the style you're creating. For a partial weave, you'll only need 1-2 bundles of hair. For a full weave, you'll need 2 - 3 bundles of hair. For a thick full-head sew-in weave, you'll need 3 to 4 bundles, depending on how thick you want your hair to be.
For average head size, here is our suggestion:
12"-14": 2 bundles
16"-22": 3 bundles
24"-28": 3 - 4 bundles
How long is the curly hair in its natural curly state?
The curly hair wefts and wigs appear about 2 - 3 inches shorter in their natural curly state, but they measure the full length of inches requested when stretched or straightened.
Do you have a money back guarantee?
Yes! We gladly offer refunds on hair that has been cowashed, but uninstalled and unaltered, with the original packaging within 3 days. Due to the nature of our products, we do not offer refunds on installed hair due to sanitary reasons. Please ensure you try our sample products and make sure your orders are accurate.
What payment options are available?
We currently accept Visa & Master Card. Wholesale customers have the additional option to purchase with business checks.
How long will it take for my order to be shipped?
We ship all orders within 1 - 2 business days after order is complete on stock items. We ship items not in stock and custom orders within 2-5 business days.
What if I made a mistake in my order?
No problem – we all make mistakes. If you discover a mistake in your order, e-mail us immediately, within 4-8 hours to let us know, and we'll try to fix it right away. If your products have already been processed, we won't be able to change the order. It will be shipped as ordered. Please ensure your order is accurate.
Can I have a style or color made that is not currently shown on your website?
Yes, we can color your extensions to your desired color. Please allow 2 business days additional for coloring and clip ins.
Can I see the hair in person before I purchase it?
Yes, you can find a retailer near you on our website or call us and we can connect you with a local distributor who can show you a sample that you can see and feel before you place your order.
Do you have special pricing when I buy multiple bundles of hair?
Yes, we offer wholesale pricing for stylists, supply stores and distributors. Please contact us online or via email for more information. Our regular online customers that purchase at least 10 bundles of hair at one time can also qualify for special pricing, please call us.